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Confessions Of… An Airline Agent

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NO TRAINING New airline ticket and departure-gate agents are hard to find these days.

GOOD BEHAVIOR It used to be that if you tried a little smooth talking or even brought a cookie to the gate agent, you might be able to score an upgrade. Not anymore.

PERSONAL INFO Ticket agents are always updating Passenger Name Records, or PNRs

www.budgettravel.com

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