Online Shoppers Still Want Warm Body

Despite the growing popularity of internet shopping, most online shoppers still want to reach a living and breathing person when they have a question, problem or issue. A recent study found that a live voice is still the most preferred form of customer service among...

Online Shopping Cart Deserters Come Back

A study by security firm McAfee has found that 65% of online shoppers wait a day or more to fully convert on a purchase. The study, Digital Window Shopping: The Long Journey to Buy, reviewed 163 million online transactions. Released September 17, it observed that this...

Net Spend Reflects Recession Resilience

Three-fifths of online consumers plan to spend equal (41%) or more (19%) money shopping online in the next 60 days than this time last year, according to an April study from Performics and ROI Research. Nearly three-quarters of respondents search online more often to...